Introduction
This Privacy Policy ("Policy") issued by fila88 ("Company", "we", "us", or "our") and applies to all personal data collected through your use of the fila88 platform, located at https://fila88.click, including the website, mobile interface, customer support channels, and any associated services (collectively, the "Platform").
fila88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. This Policy explains the categories of data we collect, the purposes for which we process it, the circumstances in which we may share it, and the rights available to you as a data subject.
By accessing or using the Platform — including by creating an account, making deposit, or engaging with our customer support team — you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the fila88 Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data-related matters, this Policy shall prevail.
Definitions
For the purposes of this Policy, the following terms carry the meanings set out below:
- "Personal Data" — any information relating to an identified or identifiable natural person ("data subject"), including name, identification number, location data, online identifiers, or factors specific to the physical, economic, cultural, or social identity of that person.
- "Processing" — any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
- "Data Controller" — fila88, which determines the purposes and means of Processing Personal Data collected through the Platform.
- "Data Processor" — a third party that processes Personal Data on behalf of fila88 pursuant to a written data processing agreement.
- "Consent" — a freely given, specific, informed, and unambiguous indication of the data subject's wishes by which they signify agreement to the Processing of their Personal Data.
- "KYC" — Know Your Customer; the identity verification process conducted to confirm a user's age, identity, and source of funds in accordance with applicable regulatory requirements.
- "Cookie" — a small text file placed on a user's device by a website to store session or preference information.
Data We Collect
fila88 collects Personal Data through several channels, including directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification and payment service providers. The categories of data we collect are set out below.
3.1 Registration & Account Data
When you create a fila88 account, we collect the following information:
- Full legal name, date of birth, and nationality
- Malaysian Identity Card (MyKad) number or passport number
- Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
- Email address and mobile phone number
- Chosen username and encrypted password
- Preferred language and communication preferences
3.2 KYC & Verification Documents
To comply with age verification, anti-money laundering, and responsible gambling obligations, we may collect:
- Government-issued photo identification (MyKad front and back, or passport data page)
- Proof of address documentation (utility bills, bank statements dated within 3 months)
- Source-of-funds documentation where required by applicable regulations
- Selfie photographs or video verification in certain circumstances
3.3 Financial & Transaction Data
We process the following financial information in connection with deposits and withdrawals:
- Payment method identifiers (e.g., masked bank account numbers, e-wallet account references for GrabPay, Touch'n Go eWallet, Boost, DuitNow)
- Transaction amounts, timestamps, and currency (Malaysian Ringgit — MYR)
- Deposit and withdrawal history
- Cryptocurrency wallet addresses where USDT TRC20 deposits are made
fila88 does not store full card numbers, CVV codes, or complete bank account credentials. Payment processing is handled by PCI-DS compliant third-party payment processors. We receive only tokenised or masked payment references.
3.4 Betting & Gaming Activity Data
We maintain records of your activity on the Platform, including:
- Bets placed, game sessions, bet amounts, outcomes, and winings
- Sports markets accessed (e.g., Liga Super Malaysia, EPL, UFC)
- Casino game preferences and session durations
- Bonus claims and wagering activity
3.5 Technical & Usage Data
When you access the Platform, we automatically collect:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Session start and end times, pages visited, and features used
- Cookie identifiers and similar tracking technologies (see Section 7)
- Referal source (e.g., how you arrived at the Platform)
3.6 Customer Support Data
When you contact our support team via live chat, WhatsApp, WeChat, or email, we collect:
- The content of your communications
- Your account identifier and contact details
- Chat and call logs where applicable, for quality assurance and dispute resolution purposes
How We Use Your Personal Data
fila88 processes Personal Data only for specified, explicit, and legitimate purposes. The table below summarises our primary processing activities and the corresponding purpose for each:
Legal Basis for Processing
fila88 relies on the following legal bases when processing your Personal Data:
- Contract Performance: Processing necessary to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with applicable law, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
- Legitimate Interest: Processing that is necessary for our legitimate business interests — such as fraud prevention, platform security, and analytics — provided those interests are not overridden by your rights and freedoms.
- Consent: Where we rely on your consent (e.g., for direct marketing communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or contacting our support team.
Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal, nor does it affect processing carried out on other legal bases (e.g., legal obligation or contract performance).
Data Sharing & Disclosure
fila88 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may, however, share your data with the following categories of recipients in the circumstances described below:
6.1 Payment Service Providers
We share transaction data with our payment processing partners — including providers facilitating GrabPay, Touch 'n Go eWallet, Boost, DuitNow QR, FPX (Maybank, CIMB, Public Bank, Hong Leong Bank), and USDT TRC20 transactions — to the extent necessary to process your deposits and withdrawals. These partners operate under contractual obligations consistent with applicable data protection law.
6.2 Identity Verification Providers
To fulfil our KYC obligations, we may share identification data with specialist third-party identity verification providers. These providers process your data solely for verification purposes and are bound by confidentiality and data protection agreements.
6.3 Game Content Providers
fila88 works with licensed international game studios to deliver casino and betting products. Limited technical data (such as session identifiers and game transaction records) may be shared with these providers to facilitate gameplay and resolve disputes. No directly identifiable personal information beyond what is technically necessary is shared.
6.4 Regulatory Authorities & Law Enforcement
We may disclose your Personal Data to regulatory bodies, law enforcement agencies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of fila88, our users, or the public.
6.5 Professional Advisers
We may share data with lawyers, accountants, auditors, and other professional advisers in connection with legal proceedings, compliance reviews, or corporate transactions, subject to appropriate confidentiality obligations.
In all cases where Personal Data is shared with third parties, fila88 takes reasonable steps to ensure that appropriate contractual safeguards are in place and that recipients process data only for the specified purpose.
Cookies & Tracking Technologies
fila88 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse usage patterns. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the Platform to function. These enable core features such as login sessions, security tokens, and cart/balance states. These cookies cannot be disabled without materially impairing Platform functionality.
- Functional Cookies: Used to remember your preferences, such as language settings and notification configurations, to provide a more personalised experience.
- Analytics Cookies: Used to collect aggregated data about how users interact with the Platform — including pages visited, session duration, and device type — to help us improve performance and user experience. This data is processed in a pseudonymised form.
- Marketing & Targeting Cookies: Used only where you have provided explicit consent. These cookies may be used to display relevant promotional content based on your browsing behaviour. You may withdraw this consent at any time via your browser settings or account preferences.
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers provide options to block or delete cookies — consult your browser's help documentation for instructions.
Data Retention
fila88 retains Personal Data for no longer than is necessary for the purposes for which it was collected, taking into account our legal, regulatory, and operational obligations. The following retention periods generally apply:
- Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, to comply with anti-money laundering and regulatory record-keeping obligations.
- KYC & Verification Documents: Retained for a minimum of five (5) years from the date of verification in compliance with applicable financial crime legislation.
- Transaction Records: Retained for five (5) years from the date of each transaction, or longer where required by applicable law.
- Customer Support Records: Retained for two (2) years from the date of the last interaction, or longer where necessary in connection with a live dispute or legal proceding.
- Marketing Preferences: Retained until you withdraw consent or request deletion, subject to legal minimum retention periods.
- Technical Logs: Generally retained for ninety (90) days for security monitoring purposes, unless extended retention is required for an active investigation.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.
Data Security
fila88 implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Encryption in Transit: All data transmitted between your device and the fila88 Platform is encrypted using TLS 1.2 /1.3 (256-bit SSL encryption).
- Encryption at Rest: Sensitive data — including KYC documents and financial records — is encrypted at rest using AES-256 or equivalent standard encryption protocols.
- Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. All personnel with access to personal data are subject to confidentiality obligations and regular security training.
- Two-Factor Authentication: Available to all users to secure account access against unauthorised login.
- Intrusion Detection: The Platform is monitored continuously for anomalous activity, with automated alerts and human review processes in place.
- Penetration Testing: Regular third-party security assessments are conducted to identify and remediate vulnerabilities.
Despite these measures, no electronic transmission or storage system is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, fila88 will notify affected users and relevant authorities in accordance with applicable law.
International Data Transfers
fila88 operates with service providers and technology partners located in various jurisdictions, some of which may be outside Malaysia. Where Personal Data is transferred internationally, fila88 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which it would receive under Malaysian data protection law.
Such safeguards may include contractual clauses requiring the receiving party to protect Personal Data in accordance with agreed standards, transfer only to countries recognised as providing an adequate level of data protection, or other lawful transfer mechanisms applicable to the Company's jurisdiction of operation.
For the avoidance of doubt, payment data relating to transactions via GrabPay, Touch 'n Go eWallet, Boost, DuitNow, and FPX is processed by Malaysian-regulated payment processors operating within Malaysia's financial services regulatory framework.
Your Rights as a Data Subject
Subject to applicable data protection law, you have the following rights with respect to your Personal Data held by fila88. You may exercise any of these rights by contacting our support team via live chat or at the email address provided in Section 15.
fila88 will respond to valid data subject requests within thirty (30) days of receipt. We may request proof of identity before processing any request to protect against unauthorised data access.
Children & Minors
The fila88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in our account registration and KYC process.
If fila88 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to close the account, delete the associated Personal Data, and — where applicable — refund any deposited funds in accordance with our responsible gambling procedures.
If you believe a minor has accessed or registered on the fila88 Platform, please contact our support team immediately at [email protected] so we can take appropriate action.
Third-Party Links & Services
The fila88 Platform may contain references to or integrations with third-party services — including payment processors, game content providers, and analytics tools. Where such integrations exist, the privacy practices of those third parties are governed by their own privacy policies, which are independent of this Policy.
fila88 is not responsible for the privacy practices, data handling procedures, or content of any third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.
Changes to This Privacy Policy
fila88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we provide. Material changes will be communicated to registered users via the Platform or by email to the address associated with your account, with reasonable advance notice where practicable.
The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by fila88, please contact us using the channels below. Our support team operates in English, Bahasa Melayu, and Chinese, serving players across Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and throughout Malaysia.
For formal data subject requests — including access requests, erasure requests, or complaints — please clearly identify the nature of your request in the subject line of your communication to enable prompt handling by our data team.
How fila88 Protects Your Data
A quick summary of the safeguards and principles that underpin our data handling practices.
256-Bit SSL Encryption
All data in transit between your device and the fila88 platform is protected by TLS 1.3 with 256-bit encryption — the same standard used by major banks in Malaysia and internationally.
Strict KYC Verification
We verify identity and age (21+) for all accounts before processing withdrawals. This protects both our users and the integrity of the platform against unauthorised access and fraud.
Encrypted Data at Rest
Sensitive records — including KYC documents and financial data — are encrypted at rest using AES-256. Access is restricted to authorised personnel on a strict need-to-know basis.
We Never Sell Your Data
fila88 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing with partners is strictly limited to what is necessary for service delivery.
Your Right to Erasure
You can request deletion of your personal data at any time, subject to legal retention obligations. Our data team responds to all formal data subject requests within 30 days.
24/7 Privacy Support
Questions about your data? Our support team handles privacy enquiries in English, Bahasa Melayu, and Chinese, 24 hours a day, seven days a week, with an average response of 3–5 minutes.
Play with Confidence on fila88
Your privacy and security come first at fila88. With transparent data practices, 256-bit encryption, and 24/7 support in English, Bahasa Melayu, and Chinese — Malaysia's most trusted betting platform is ready for you.
For players aged 21 and above only. Please gamble responsibly.